SSD Systems owns and operates two U.L. Listed and F.M. approved Customer Monitoring Centers. These certifications ensure the highest level of monitoring for our customers.
Please take a few minutes to read the following paragraphs on how we typically respond to your alarm signal:
• What we do First:
When the alarm starts at your location, it signals out to our U.L. Listed Customer Monitoring Centers. We get the signal and immediately notify the authorities within seconds. We notify the authorities first in order to start them on their way as soon as possible. Calling the premise first only delays the process.
• What we do Next:
After the authorities have been notified, we then call the location to gather information regarding the nature of the emergency. If an authorized person answers the phone and cancels the alarm, then we will cancel the alarm to the authorities. If no one answers, we will use the Emergency Contact List (ECL) to contact a responsible person who can meet the authorities at your location and handle the emergency. The ECL will include your cell phone, pager or other phone number where we can reach you first. If you can’t be reached, the list may include neighbors, family and friends who can assist the authorities or help locate you.
To Cancel an Alarm:
It’s easy to cancel an alarm signal. Simply go to the keypad and enter your code to disarm the system. Call our station to alert us on the cancellation. Please have your password ready in order to verify your identification. Without the password, we will not be able to stop the authorities.
• Status Check:
We can check the status of your system through a computer connection at our Customer Monitoring Center. We can determine the area or zone the alarm condition came from and we can tell the current status of the system (i.e. whether it is still in alarm condition or if it has reset).
• How long does it take:
From the time the signal reaches us, we are notifying the authorities within seconds. The response time by the authorities is determined by a number of factors. You should check with them to gather accurate information regarding response times.
